Categories
Inspiration

A teacher until i die, and…

From a Disney Institute internal training session, circa 2013.
From a Disney Institute internal training session, circa 2013.
From a Disney Institute internal training session, circa 2013.
From a Disney Institute internal training session, circa 2013.

A teacher until i die, and…

In a perfect an excellent world, a teacher after i die too.

Tim Pollard made a name for himself (at Disney) by helping Disney executives with poor to good speaking ability to raise their game a level or two. For a short, planned, strategic speech, one that you would read word-for-word, brilliant.

For live, spontaneous, enthusiastic, organic audience interaction lasting one hour to five days, it’s a guide, not a Bible.

While continuing to purge a lifetime of Disney and home paperwork and “stuff” (like the orange coffee mug), these photos are stored in Apple’s Notes app and the physical cards and cup are gone.

Tim and i started out great and over time, his non-Disney character revealed itself and rubbed me in a non-Disney way.

The Disney Way is a thing – a cultural thing – like friendly, enthusiastic, helpful and courteous Cast Members are The Disney Way.

Any behavior that’s off even a little bit is easily noticeable, questionable, and without change, unacceptable.

Great speaking concepts are context neutrally great. Grateful to Tim for sharing his speaking wisdom. He definitely assisted Disney Institute (DI) at a time when standardized delivery became the new vision. Without Tim’s help, DI would never have done what we did. Incidentally, the bulk of this delivery change occurred after i retired in 2014.

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Categories
Book publishing

Eloquent wisdom

Disney Keynote Speaker jeff noel
On a mountain top, you see what few see. But we should all be able to see this: that everyone is going through a hell no one else knows about. Enjoy and learn from J. K. Rowling’s Harvard commencement speech below.

Eloquent wisdom from someone who was lost, alone, and defeated. The hero’s story, as it were.

We all have a hero’s story to tell.

Tell it.

Don’t die with a book in you.

Write it.

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Categories
Final 120 Days

If you could do freshman year over

Prepping for next week’s Disney Creativity Keynote Speech in Madrid. Some notes on a post-it note.

If you could do freshman year over, and you could have a roommate or a private room, which would you pick?

Private room.

Why?

To avoid potential personality mis-match drama.

The downside is losing the potential struggle and the lessons you learn from the experience.

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Categories
I Am

Happy 60th, dude

Toddler in yard
There were and continue to be wild animals all around us. Trapped humanly and released into a wilder area. One of them starts college in the Fall.

Happy 60th, dude.

Thanks dude.

You know i wrote this post on April 8, right?

Yeah, so?

So on June 8 when i actually turn 60, guessing there will be a more profound set of posts.

And then on August 8, we can read them.

Of course there’s always the chance that on June 8 i will be too busy to ponder profound thoughts.

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Categories
Disney Creativity & Innovation book

RIP Herb Kelleher

Disney's Grand Floridian Resort
Last night, heading home from dinner at Disney’s Grand Floridian Resort and Spa.

Inspired by this article…

20 Reasons Why Herb Kelleher Was One Of The Most Beloved Leaders Of Our Time

What you see in each bullet point is the author’s original attribute followed by (and separated with a -) my Disney-insight similarity. Herb was better than great because he did the basics brilliantly.

  1. Be interested – seek out Guest contact
  2. Be approachable – demonstrate appropriate body langauge at all times
  3. Look beyond titles and status – first name company, never go a day, or an hour, without your nametag
  4. Hire for attitude, train for success – we hire for attitude, not aptitude
  5. Put employees first, customers second – Cast first, the guest is always at the center of all we do
  6. Jettison tribalism and office politics – destroy silos, think ‘One Disney’
  7. Be yourself. Allow people to be themselves – everyone is a VIP, Very Individual Person
  8.  Be trustworthy – our (Disney’s) vision is to become the world’s most admired company
  9. Leave your ego at the door – great ideas can, and should, come from anywhere
  10. Be irreverent – balance timelessness with timeliness (maintain your heritage, and remember your heritage includes “impossible innovations’
  11. Be tough but not mean – aim for perfection, settle for excellence
  12. Don’t take yourself too seriously – Walt is famous for saying, laughter is no enemy to learning
  13. Spend time on what you value – actions speak louder than words
  14. Cultivate a warrior spirit – dog an idea until it’s done and done right (Walt)
  15.  Forget strategic planning – Guest Satisfaction Measurement (flipping the proverbial organizational pyramid upside down, allowing frontline Cast to change things that inhibit Guest and Cast Satisfaction)
  16. Managing the good times to protect the company in the bad times – balance the three-legged stool of Cast, Guest, and Business
  17. Be decisive, move with speed and agility – Walt said, “I believe in being an innovator.” Also, “80% and go”
  18. Culture is the boss – Michael Eisner said in 1984 when he became CEO, “The Disney Culture, and maintaining it, is my #1 priority.”
  19. Define the business as a cause – We create happiness (our Unifying Goal)
  20. Kelleher’s golden rule: it’s okay to break the rules – Walt said, “It’s kind of fun to do the impossible.”

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