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Final 120 Days

If you could do freshman year over

Prepping for next week’s Disney Creativity Keynote Speech in Madrid. Some notes on a post-it note.

If you could do freshman year over, and you could have a roommate or a private room, which would you pick?

Private room.

Why?

To avoid potential personality mis-match drama.

The downside is losing the potential struggle and the lessons you learn from the experience.

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Categories
I Am

Happy 60th, dude

Toddler in yard
There were and continue to be wild animals all around us. Trapped humanly and released into a wilder area. One of them starts college in the Fall.

Happy 60th, dude.

Thanks dude.

You know i wrote this post on April 8, right?

Yeah, so?

So on June 8 when i actually turn 60, guessing there will be a more profound set of posts.

And then on August 8, we can read them.

Of course there’s always the chance that on June 8 i will be too busy to ponder profound thoughts.

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Categories
Disney Creativity & Innovation book

RIP Herb Kelleher

Disney's Grand Floridian Resort
Last night, heading home from dinner at Disney’s Grand Floridian Resort and Spa.

Inspired by this article…

20 Reasons Why Herb Kelleher Was One Of The Most Beloved Leaders Of Our Time

What you see in each bullet point is the author’s original attribute followed by (and separated with a -) my Disney-insight similarity. Herb was better than great because he did the basics brilliantly.

  1. Be interested – seek out Guest contact
  2. Be approachable – demonstrate appropriate body langauge at all times
  3. Look beyond titles and status – first name company, never go a day, or an hour, without your nametag
  4. Hire for attitude, train for success – we hire for attitude, not aptitude
  5. Put employees first, customers second – Cast first, the guest is always at the center of all we do
  6. Jettison tribalism and office politics – destroy silos, think ‘One Disney’
  7. Be yourself. Allow people to be themselves – everyone is a VIP, Very Individual Person
  8.  Be trustworthy – our (Disney’s) vision is to become the world’s most admired company
  9. Leave your ego at the door – great ideas can, and should, come from anywhere
  10. Be irreverent – balance timelessness with timeliness (maintain your heritage, and remember your heritage includes “impossible innovations’
  11. Be tough but not mean – aim for perfection, settle for excellence
  12. Don’t take yourself too seriously – Walt is famous for saying, laughter is no enemy to learning
  13. Spend time on what you value – actions speak louder than words
  14. Cultivate a warrior spirit – dog an idea until it’s done and done right (Walt)
  15.  Forget strategic planning – Guest Satisfaction Measurement (flipping the proverbial organizational pyramid upside down, allowing frontline Cast to change things that inhibit Guest and Cast Satisfaction)
  16. Managing the good times to protect the company in the bad times – balance the three-legged stool of Cast, Guest, and Business
  17. Be decisive, move with speed and agility – Walt said, “I believe in being an innovator.” Also, “80% and go”
  18. Culture is the boss – Michael Eisner said in 1984 when he became CEO, “The Disney Culture, and maintaining it, is my #1 priority.”
  19. Define the business as a cause – We create happiness (our Unifying Goal)
  20. Kelleher’s golden rule: it’s okay to break the rules – Walt said, “It’s kind of fun to do the impossible.”

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Categories
Dear Son

Be careful believing where society claims you can find joy

joy insight
Yesterday, these words came out of my mouth on a phone call.

 

Hurricane Michael 2018
Hurricane Michael made landfall about 15 hours ago.

 

ATT billing error
Yesterday;’s ATT bill charged me more than twice the normal monthly fee. Two charges are legit because of two new iPhones. The rest? No idea why they appear.

 

Be careful believing where society claims you can find joy.

 

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Categories
Dear Son

Wisdom comes from experience

Disney Culture Speaker
It’s called conviction.

 

Wisdom comes from experience. Experience comes from making mistakes.

 

Developing and nurturing your convictions takes time.

You will have some – and possibly all – of it wrong as you grow and mature.

Lead with love, gratitude, generosity, forgiveness, self-control, honesty, initiative, and fun.

The details will fall into place as time goes by.

 

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