Categories
Quotes

You are the difference

Columbia Falls, Montana is about 17 miles (27k) from the tiny town of West Glacier and Glacier National Park. In the background, Rocky Mountain’s western foothills.

The dollar bills the customer gets from the tellers are the same. What is different are the tellers.

Nieman Marcus

•  •  •  •  •

This website is about our home health. To leave this site to read today’s post on my mental attitude website, click here.

If you want to stay on this site and read more posts from this Blog, click here.

Categories
Rewards

Disney Institute most requested

Walking from Magic Kingdom back to bicycle to head home after the Super Bowl parade a few days ago. Never gets old. Never. Ever.

Disney Institute most requested…

Most requested speech, most delivered speech.

Biggest and greatest reputation.

Most fun to deliver.

Most applicable to every participant.

Can be implemented immediately.

Disney Customer Service.

Of course we don’t call customers customers we call them Guests. In 30+ years at Disney, never once called a Guest a customer.

Never. Ever.

•  •  •  •  •

This website is about our home health. To leave this site to read today’s post on my mental attitude website, click here.

If you want to stay on this site and read more posts from this Blog, click here.

Categories
Disney Creativity & Innovation book

Disney Creativity and Innovation can be applied anywhere

Orlando Airport service failures
Roughly estimating that 7 out of 10 times there’s a snafu at the ePass parking exit.

 

Roughly estimating that 7 out of 10 times there’s a snafu at the ePass parking exit.

To me, the frequency demands a creative solution.

Why?

What is meant to be quick and efficient, isn’t.

It hasn’t always been like this, but in the past year or so… Disney Creativity and Innovation can be (and should be?) applied anywhere

•  •  •  •  •

This website is about our home health. To leave this site to read today’s post on my mental attitude website, click here.

If you want to stay on this site and read more posts from this Blog, click here.

 

Categories
Rewards

Asked the dentist for a favor while running

Invisalign packaging
Pressed for time, Angel came through and exceeded my expectations. As an afterthought i turned around and snapped a photo of me running wth the braces.

 

Called the dentist for a favor while running yesterday at 8:03am (they opened at 8:00am).

“i’m out for a run. Our appointment isn’t until 4:30pm today and neither my wife nor i can make it then. Can you meet me at the front door with my son’s Invisalign braces package?”

 

__________

 

This website is about our home health. To leave this site to read today’s post on my mental attitude website, click here.

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

Categories
Disney Creativity & Innovation book

Worth a second listen?

running at sunrise
Summer running club designed to prep high schoolers and middle schoolers for Fall Cross Country.

 

running at sunrise
Moments before the 10-miler.

 

running at sunrise
Even a few parents participate.

 

running at sunrise
Someone has to be last.

 

 

Worth a second listen?

In 1998, the phone rang while i was working at Disney’s Flagship Resort and i was asked if i would like to help people outside of Disney understand how Disney runs it’s business so successfully. The webinar above shares some of the Customer Service secrets i’ve been sharing publicly since 1999.

 

__________

 

This website is about our home health. To leave this site to read today’s post on my mental attitude website, click here.

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.