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Disney Creativity & Innovation book

Disney Creativity and Innovation can be applied anywhere

Orlando Airport service failures
Roughly estimating that 7 out of 10 times there’s a snafu at the ePass parking exit.

 

Roughly estimating that 7 out of 10 times there’s a snafu at the ePass parking exit.

To me, the frequency demands a creative solution.

Why?

What is meant to be quick and efficient, isn’t.

It hasn’t always been like this, but in the past year or so… Disney Creativity and Innovation can be (and should be?) applied anywhere

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Categories
Rewards

Asked the dentist for a favor while running

Invisalign packaging
Pressed for time, Angel came through and exceeded my expectations. As an afterthought i turned around and snapped a photo of me running wth the braces.

 

Called the dentist for a favor while running yesterday at 8:03am (they opened at 8:00am).

“i’m out for a run. Our appointment isn’t until 4:30pm today and neither my wife nor i can make it then. Can you meet me at the front door with my son’s Invisalign braces package?”

 

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This website is about our home health. To leave this site to read today’s post on my mental attitude website, click here.

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

Categories
Disney Creativity & Innovation book

Worth a second listen?

running at sunrise
Summer running club designed to prep high schoolers and middle schoolers for Fall Cross Country.

 

running at sunrise
Moments before the 10-miler.

 

running at sunrise
Even a few parents participate.

 

running at sunrise
Someone has to be last.

 

 

Worth a second listen?

In 1998, the phone rang while i was working at Disney’s Flagship Resort and i was asked if i would like to help people outside of Disney understand how Disney runs it’s business so successfully. The webinar above shares some of the Customer Service secrets i’ve been sharing publicly since 1999.

 

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This website is about our home health. To leave this site to read today’s post on my mental attitude website, click here.

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

Categories
Corporate Architect Posts

World Class Customer Service Secrets video by Disney Expert

Disney Customer Service videos
Disney secrets aren’t secrets.

 

World Class Disney Customer Service secrets. It’s a 50-minute webinar. It may require an (free) account login.

 

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On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

This website is about our home health. To leave this site to read today’s post on my mental attitude website, click here.

 

Categories
Fanatical

The cross i bear

Disney Customer Service Keynote Speakers
Great Customer Service, and organizational vibrancy, is my life’s work.

 

State Farm and Chase Bank tested my patience yesterday. PS. It didn’t last long because i caught myself.

A week went by and i thought our car would be close to being repaired and ready to go.

State Farm said it hasn’t been started.

Later, the Chase branch manager arranged a meeting for me to speak with one of her staff about a Home Equity line of credit.

Arriving for the appointment, i was ushered into an office with two people, not one. The other was a Wealth Management specialist. i told the branch manager i didn’t want a pitch.

And that’s exactly what they orchestrated.

World-class service is difficult to scale, even from some of the America’s most popular brands.

 

__________

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

This website is about our home health. To leave this site to read today’s post on my mental attitude website, click here.