The dollar bills the customer gets from the tellers are the same. What is different are the tellers.
Nieman Marcus
• • • • •
This website is about our home health. To leave this site to read today’s post on my mental attitude website, click here.
If you want to stay on this site and read more posts from this Blog, click here.
Disney Institute most requested…
Most requested speech, most delivered speech.
Biggest and greatest reputation.
Most fun to deliver.
Most applicable to every participant.
Can be implemented immediately.
Disney Customer Service.
Of course we don’t call customers customers we call them Guests. In 30+ years at Disney, never once called a Guest a customer.
Never. Ever.
• • • • •
This website is about our home health. To leave this site to read today’s post on my mental attitude website, click here.
If you want to stay on this site and read more posts from this Blog, click here.
Roughly estimating that 7 out of 10 times there’s a snafu at the ePass parking exit.
To me, the frequency demands a creative solution.
Why?
What is meant to be quick and efficient, isn’t.
It hasn’t always been like this, but in the past year or so… Disney Creativity and Innovation can be (and should be?) applied anywhere
• • • • •
This website is about our home health. To leave this site to read today’s post on my mental attitude website, click here.
If you want to stay on this site and read more posts from this Blog, click here.
Called the dentist for a favor while running yesterday at 8:03am (they opened at 8:00am).
“i’m out for a run. Our appointment isn’t until 4:30pm today and neither my wife nor i can make it then. Can you meet me at the front door with my son’s Invisalign braces package?”
__________
This website is about our home health. To leave this site to read today’s post on my mental attitude website, click here.
On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.
Worth a second listen?
In 1998, the phone rang while i was working at Disney’s Flagship Resort and i was asked if i would like to help people outside of Disney understand how Disney runs it’s business so successfully. The webinar above shares some of the Customer Service secrets i’ve been sharing publicly since 1999.
__________
This website is about our home health. To leave this site to read today’s post on my mental attitude website, click here.
On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.