Roughly estimating that 7 out of 10 times there’s a snafu at the ePass parking exit. To me, the frequency demands a creative solution. Why? What is meant to be quick and efficient, isn’t. It hasn’t always been like this, but in the past year or so… Disney Creativity and Innovation can be (and […]
Tag Archives: Service
Asked the dentist for a favor while running
Called the dentist for a favor while running yesterday at 8:03am (they opened at 8:00am). “i’m out for a run. Our appointment isn’t until 4:30pm today and neither my wife nor i can make it then. Can you meet me at the front door with my son’s Invisalign braces package?” __________ This website is about […]
Worth a second listen?
Worth a second listen? In 1998, the phone rang while i was working at Disney’s Flagship Resort and i was asked if i would like to help people outside of Disney understand how Disney runs it’s business so successfully. The webinar above shares some of the Customer Service secrets i’ve […]
World Class Customer Service Secrets video by Disney Expert
World Class Disney Customer Service secrets. It’s a 50-minute webinar. It may require an (free) account login. __________ On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He […]
The cross i bear
State Farm and Chase Bank tested my patience yesterday. PS. It didn’t last long because i caught myself. A week went by and i thought our car would be close to being repaired and ready to go. State Farm said it hasn’t been started. Later, the Chase branch manager arranged a meeting for me […]