Disney Creativity and Innovation can be applied anywhere

  Roughly estimating that 7 out of 10 times there’s a snafu at the ePass parking exit. To me, the frequency demands a creative solution. Why? What is meant to be quick and efficient, isn’t. It hasn’t always been like this, but in the past year or so… Disney Creativity and Innovation can be (and […]

World Class Customer Service Secrets video by Disney Expert

  World Class Disney Customer Service secrets. It’s a 50-minute webinar. It may require an (free) account login.   __________   On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He […]

The cross i bear

  State Farm and Chase Bank tested my patience yesterday. PS. It didn’t last long because i caught myself. A week went by and i thought our car would be close to being repaired and ready to go. State Farm said it hasn’t been started. Later, the Chase branch manager arranged a meeting for me […]