Categories
Make It Simple

The two things you need to be great

Orlando freezing weather forecast
Yesterday’s temp as i rode 20k to the gym. Midway, i had the thought you see below, which i transcribed in the iPhone Notes app so i wouldn’t forget.

 

The two things you need to be great are initiative and investment… You have to take initiative… and you have to invest time, money, and effort (in any combination)… otherwise, excellent progress will not be made… and dramatic leaps in personal or organizational vibrancy will never be realized.

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Categories
Dear Son

How did you get to a home 10?

Disney customer service speaker
Several thousand feet up from the St Mary Lake, at the Continental Divide.

 

On a scale of 1-10 (10 is best) how do you rate yourself for achieving a consistently organized home?

How did you get to a 10?

Do you spend every day at a 10?

What do you do to stay at a 10?

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This website is about our HQ. To reflect on today’s post about our MIND, click here.

 

Categories
Corporate Architect Posts

The road to excellence has no finish line

Disney Monorail
Walking to car last night.

 

Disney Bus Stop wait time board
Walking to the car last night.

 

Disney Bus Stop wait time board
The path to excellence has no finish line.

 

The road to excellence has no finish line.

Waiting at a Disney Bus stop used to be one of the most frustrating parts of the Guest experience. Over time, we have worked hard (and maybe too slowly in the eyes of our Guests) to slay that negative stereotype.

It’s worth repeating, the road to excellence has no finish line.

 

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This website is about our HQ. To reflect on posts about our MIND, click here.

 

Categories
Disney Creativity & Innovation book

The chain’s assumption is positive from left to right

Walt Disney World's Team Disney Building
You know the song…

 

Walt Disney World's Team Disney Building
Everyone knows the song.

 

This is so second nature to Disney Institute, yet it is so astonishing to literally every single organization i encountered from 1999-2014.

 

The Chain of Business Excellence is a chain reaction moving left to right.

 

Leaders –> Employees –> Customers –> Reputation –> Improvement

 

Leaders drive your internal service culture which drives your employee’s experience

 

Employees drive your external service culture which drives your customer’s experience

 

Customers drive intent to definitely return and definitely recommend

 

Reputation (Brand) drives growth

 

Improvement (Innovation) drives profitability

 

In the mid-1990’s Disney Parks Chairman Judson Green proved with hard data that great leadership and great business results are inextricably linked. From Judson’s vision of Performance Excellence, we added a 10th and 11th step to Harvard’s original.

 

Harvard’s Service-Profit Chain was the genesis for creating my own version above.

 

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This website is about our home health. To leave this site to read today’s post on my mental attitude website, click here.

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

Categories
Inspiration

All he did was remember my name

 

How Dr. Marcy (Windermere Prep Headmaster) remembered my name is astonishing. At halftime, i told him so.

The way it made me feel was remarkable.

All he did was remember my name among the thousands of people he associates with.

Let’s assume, in Dr. Marcy’s world:

  • 1,000 students in K-12
  • Year after year (after year)
  • Assume two parents (another 2,000 people) (year after year)
  • Assume a multitude of staff, vendors, government officials, and various other associations

The power of individualized attention.

 

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On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

This website is about our home health. To leave this site to read today’s post on my mental attitude website, click here.