Yesterday’s temp as i rode 20k to the gym. Midway, i had the thought you see below, which i transcribed in the iPhone Notes app so i wouldn’t forget.
The two things you need to be great are initiative and investment… You have to take initiative… and you have to invest time, money, and effort (in any combination)… otherwise, excellent progress will not be made… and dramatic leaps in personal or organizational vibrancy will never be realized.
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Waiting at a Disney Bus stop used to be one of the most frustrating parts of the Guest experience. Over time, we have worked hard (and maybe too slowly in the eyes of our Guests) to slay that negative stereotype.
It’s worth repeating, the road to excellence has no finish line.
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Leaders drive your internal service culture which drives your employee’s experience
Employees drive your external service culture which drives your customer’s experience
Customers drive intent to definitely return and definitely recommend
Reputation (Brand) drives growth
Improvement (Innovation) drives profitability
In the mid-1990’s Disney Parks Chairman Judson Green proved with hard data that great leadership and great business results are inextricably linked. From Judson’s vision of Performance Excellence, we added a 10th and 11th step to Harvard’s original.
This website is about our home health. To leave this site to read today’s post on my mental attitude website, click here.
On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.
