Categories
Rewards

Disney Institute most requested

Walking from Magic Kingdom back to bicycle to head home after the Super Bowl parade a few days ago. Never gets old. Never. Ever.

Disney Institute most requested…

Most requested speech, most delivered speech.

Biggest and greatest reputation.

Most fun to deliver.

Most applicable to every participant.

Can be implemented immediately.

Disney Customer Service.

Of course we don’t call customers customers we call them Guests. In 30+ years at Disney, never once called a Guest a customer.

Never. Ever.

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Categories
Disney Creativity & Innovation book

If Disney Ran Your Life name origin

After 22 practice episodes over Season 1 and Season 2, we officially launched If Disney Ran Your Life from up on the observation deck, 7,000 miles from home.

If Disney Ran Your Life name origin.

It was a truly desperate effort to reach outsiders – global Disney Institute business professionals – because nothing i tried seemed to work for the masses. No one else on the Disney Institute team had solved for this and, weirdly, i was traveling a lonely path to figure this out.

A flash of insane creativity and risk-taking.

What if i applied world-class, time-tested Disney business principles to my personal life?

The biggest application came to personal health. The year (1999) i joined Disney Institute, a wake-up call in the form of a danger-zone cholesterol report rattled me to the core.

Long story longer, i began running 100 meters (the distance between neighborhood mailboxes) daily for a week. Second week, 200 meters daily. Third week 300 meters.

Ten years later, i represented the United States at the 2009 Masters Track & Field World Championships in Finland in the 50-54 age group at 400 meters.

While the application was a world class change to my personal life, never felt comfortable sharing the story in the Disney Institute classroom or on stage at a speech.

As the years went by, the name – If Disney Ran Your Life – became a thing that i knew had potential, partially inspired by Fred Lee’s book, If Disney Ran Your Hospital: 9.5 things you’d do differently.

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Categories
When Your Life Changes

She’s in an enviable position

35-year Jiminy Cricket award.

She’s in an enviable position.

Who?

My wife.

Thirty-five Magical years.

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Categories
Podcast

Backstage peek at a Disney podcast

Late yesterday afternoon giving Jody a heads up for our 8 AM rendezvous this morning

Backstage peek at the Disney podcast agenda for this morning.

  • Disney University
  • Jungle Cruise at Magic Kingdom
  • Disney’s Wilderness Lodge (main fireplace)
  • Fort Wilderness Resort and Campground

Should be a good morning.

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Categories
Disney Creativity & Innovation book

Hard work makes it Magic

It took four tries until I was satisfied with the trashcan video.

It’s not the magic that makes it work, it’s the work that makes it magic.

The last four frames of the photo above showcase the work behind the final take.

No one knows nor cares about the work.

All people want is the Magic.

You either thrive in this culture or you don’t.

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