Customers think or say the magic word

American Flag
Freedom. Freedom from aiming for Customer Satisfaction.

When your expectations are exceeded, you think or say the magic word.

dad

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This website is about our HOME. This is the fifth of five daily, differently-themed blog posts about: (1) mind, (2) body, (3) spirit, (4) work, (5) home. To return to Mid Life Celebration, the site about MIND, click here.

It’s a Small World

Three Disney Leaders
George Kalogridis served as Walt Disney World President for several years. George and i worked together at Disney’s Grand Floridian Resort and Spa. Cheryl worked with George in various Human Resources capacities through her 36-year Disney Career.

It is a small world at Disney. Almost every leader starts out on the front line in an hourly role.

Jungle Jeff at Disney’s World-Famous Jungle Cruise attraction in Adventureland, in 1982.

Cheryl as a Merchandise Hostess in the Christmas Shoppe and the Garden Shop at The Disney Village Marketplace, in 1984.

George as a busser (clearing plates, etc from restaurant tables) at Disney’s Contemporary Resort Hotel, in 1971.

Disney is a leadership machine. So many talented leaders.

One leaves, one easily is replaced. Maybe not initially, but in due time, you become a memory.

This is a bitter pill at first, until you realize it’s a cultural phenomena.

You take solace on who you served, how you served, and why you served.

This is the way.

Mandalorian saying

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This website is about our HOME. This is the fifth of five daily, differently-themed blog posts about: (1) mind, (2) body, (3) spirit, (4) work, (5) home. To return to Mid Life Celebration, the site about MIND, click here.

A funny thing happened on the way

A funny thing happened on the way to the party.

A late-season (it was November 17) thunderstorm rolled in, fogging up the gigantic windows facing the Magic Kingdom.

Could have been worse.

Weather is always a potential challenge in WDW operations. Always.

We roll with it and never complain about it.

The smaller head count allowed for the food and beverage menus to be upgraded. Yes, these events have a budget – which is decent for a 30-year Cast Member. It was first class all the way.

Our drive home after the party took minutes.

It is never lost on me that the original vision was to live within five minutes of Walt Disney World.

Check.

To this day, it remains a “check”.

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This website is about our HOME. This is the fifth of five daily, differently-themed blog posts about: (1) mind, (2) body, (3) spirit, (4) work, (5) home. To return to Mid Life Celebration, the site about MIND, click here.

Inspiration Alley at Disney Institute

So what is such a great question and has unlimited applications.

So what? Was it worth it, all those years at Disney and Disney Institute?

H, e, double-hockey-sticks yes!

Knowing six years in advance i’d be retiring at 55 instead of 65 provided enormous opportunity to cherish and savor those final years in a glorious, yet private way.

Remember, i was the only one who knew. Cheryl knew of the intention, but couldn’t fully appreciate the commitment to it. It’s easy to change your mind when no one knows.

The final-five-year countdown was visible only to me.

In hindsight, now seven years into retirement (and running my own business, since 2009) it is unanimously the best work decision ever.

Best decision by an order of magnitude, whatever that means. It sounds big to a guy from the small Paper Mill town of Spring Grove, Pennsylvania.

From pulp dust to Pixie Dust.

Second star to the right. Straight on ’til morning.

To infinity and beyond!

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This website is about our HOME. This is the fifth of five daily, differently-themed blog posts about: (1) mind, (2) body, (3) spirit, (4) work, (5) home. To return to Mid Life Celebration, the site about MIND, click here.

In hindsight, patience

Alarm clock digital
Sleep deprivation insidiously and negatively impacts our rational thinking.

Getting negativity caught off guard or being predictably put into an un-optimal situation attracts tension, anxiety, and impatience.

Note to self, impatience solves nothing.

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This website is about our HOME. This is the fifth of five daily, differently-themed blog posts about: (1) mind, (2) body, (3) spirit, (4) work, (5) home. To return to Mid Life Celebration, the site about MIND, click here.