The cross i bear

Disney Customer Service Keynote Speakers
Great Customer Service, and organizational vibrancy, is my life’s work.


State Farm and Chase Bank tested my patience yesterday. PS. It didn’t last long because i caught myself.

A week went by and i thought our car would be close to being repaired and ready to go.

State Farm said it hasn’t been started.

Later, the Chase branch manager arranged a meeting for me to speak with one of her staff about a Home Equity line of credit.

Arriving for the appointment, i was ushered into an office with two people, not one. The other was a Wealth Management specialist. i told the branch manager i didn’t want a pitch.

And that’s exactly what they orchestrated.

World-class service is difficult to scale, even from some of the America’s most popular brands.




On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

This website is about our home health. To leave this site to read today’s post on my mental attitude website, click here.



In case you’re measuring how many times your customers get frustrated

Astonishing high number of unread emails
Was email the demise of USPS monopoly? Random photo of someone’s unread emails. Wow.


The post office clerk held the credit card and government issued photo id (driver’s license) of the person shipping a box of books.

The name on the photo id and the name on the credit card matched perfectly, even matched the face of the guy standing there.

Years ago his car was broken into, wallet taken, and deputy conducting the report advised to write ‘See Photo” in place of a signature.

The post office will not accept this.

Even though the photo, face, and names match.

In case you’re measuring how many times your customers get frustrated, please count this one, he said.

First world problems.

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