The dollar bills the customer gets from the tellers are the same. What is different are the tellers.
Nieman Marcus
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Disney Institute most requested…
Most requested speech, most delivered speech.
Biggest and greatest reputation.
Most fun to deliver.
Most applicable to every participant.
Can be implemented immediately.
Disney Customer Service.
Of course we don’t call customers customers we call them Guests. In 30+ years at Disney, never once called a Guest a customer.
Never. Ever.
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In your day-to-day work habits, do you have enough bandwidth to treat your boss like a VIP customer?
If you do, you have found the key to standing out at work.
Congratulations.
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i use the five essential cultural building blocks to help business executives architect organizational vibrancy.
Also use five esstential choices, the basics, to architect personal vibrancy too.
Both originate from what i learned, did, and taught at Disney for 30 years.
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World Class Disney Customer Service secrets. It’s a 50-minute webinar. It may require an (free) account login.
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On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.
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