Categories
Quotes

You are the difference

Columbia Falls, Montana is about 17 miles (27k) from the tiny town of West Glacier and Glacier National Park. In the background, Rocky Mountain’s western foothills.

The dollar bills the customer gets from the tellers are the same. What is different are the tellers.

Nieman Marcus

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Categories
Rewards

Disney Institute most requested

Walking from Magic Kingdom back to bicycle to head home after the Super Bowl parade a few days ago. Never gets old. Never. Ever.

Disney Institute most requested…

Most requested speech, most delivered speech.

Biggest and greatest reputation.

Most fun to deliver.

Most applicable to every participant.

Can be implemented immediately.

Disney Customer Service.

Of course we don’t call customers customers we call them Guests. In 30+ years at Disney, never once called a Guest a customer.

Never. Ever.

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Categories
Completely Different?

Do you treat your boss like a customer?

Disney Customer Service Keynote Speakers
Love this place and all that it has taught me and countless other Cast Members.

 

In your day-to-day work habits, do you have enough bandwidth to treat your boss like a VIP customer?

If you do, you have found the key to standing out at work.

Congratulations.

 

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Categories
Disney Creativity & Innovation book

Say what?

disney author jeff noel
Two hours, minimum, everyday. Sunrise was 7:15am yesterday, Sept 25.

 

i use the five essential cultural building blocks to help business executives architect organizational vibrancy.

Also use five esstential choices, the basics, to architect personal vibrancy too.

Both originate from what i learned, did, and taught at Disney for 30 years.

 

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Categories
Corporate Architect Posts

World Class Customer Service Secrets video by Disney Expert

Disney Customer Service videos
Disney secrets aren’t secrets.

 

World Class Disney Customer Service secrets. It’s a 50-minute webinar. It may require an (free) account login.

 

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On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

This website is about our home health. To leave this site to read today’s post on my mental attitude website, click here.