Disney taught me to do this without thinking about it

  The two advance calls paid off. We got the best room. It’s perfect. Remembering people’s names is so Magical. Remembering a little bit about them is also Magical.   __________   This website is about our home health. To leave this site to read today’s post on my mental attitude website, click here.   On April Fool’s […]

The organization of unpredictability

  The organization of unpredictability. The opportunity to spend half my 30-year Disney career delivering Guest Satisfaction to Theme Park and Resort Guests combined with the distinctly unique opportunity through Disney Institute to help many of the world’s most recognized brands transform part or all of their culture is refreshing in a crowded marketplace. Less (Reality) of this for you: […]