Being organized sometimes means we have to confront things

Disney Business Best Practices
Excellent customer service could be pervasive but t’s not. Photo: LinkedIn screen shot.


Being organized sometimes means we have to confront things.

Our house painters either were not excellent the past few days or our standards are too high.

State Farm told me:

  • “Unfortunately, you’re going to have to drive a two-tone car.”
  • “Our managers don’t talk to customers.”

And these are me paraphrasing:

  • “We are ok with the fact you’ll have to drive a two-tone car.”
  • “We are ok with you spending more than the vehicle is worth to get it looking like a car that wasn’t in an accident.”

Meeting with State Farm Agency owner in a few hours to see if face-to-face the story is the same as it is in the comfort of a call center.




On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

This website is about our home health. To leave this site to read today’s post on my mental attitude website, click here.


By jeff noel

Retired Disney Institute Keynote Speaker and Prolific Blogger. Five daily, differently-themed personal blogs (about life's 5 big choices) on five interconnected sites.