World class organization means every dang day

Walt Disney World drinking fountain


Walt Disney World drinking fountain


It’s not the Magic that makes it work, it’s the hard work that makes it Magic.

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By jeff noel

Retired Disney Institute Keynote Speaker and Prolific Blogger. Five daily, differently-themed personal blogs (about life's 5 big choices) on five interconnected sites.


  1. Dude, this is a powerful post. Those two pictures, next to each other, are a powerful testament to the “magic”! The grit and the grime are no different there than anywhere else. In fact, given the crowd levels, it’s probably much worse. Oh, to truly understand all of those processes would be a great thing!

  2. Dude, love that you are comfortable calling me “dude”. lol

    Craig, it is powerful. Glad you added some unsolicited detail about the degree of difficulty.

    You know how often this cleaning happens?

    Every dang day.

  3. Wow! That’s more than just windex and paper towels. It’s elbow grease and unwavering attention.

  4. Craig, when i opened Magic Kingdom West Custodial, , my role was to walk the area and interact with our Cast. We had several hours of work to do before the first Guests ever set foot inside the Park.

    To watch the team transform (just) the water fountains was a sight to see. Such care. Such pride. And make no mistake, there’s a productivity required to make it all work. It took a long time to do each one, but they didn’t “take their time”. Make sense?

  5. I can’t see the oldest LinkedIn messages on my phone. But, the activity about Creating Magic was April 2009. So, yep. Bout that long.

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