The cross i bear

Disney Customer Service Keynote Speakers
Great Customer Service, and organizational vibrancy, is my life’s work.


State Farm and Chase Bank tested my patience yesterday. PS. It didn’t last long because i caught myself.

A week went by and i thought our car would be close to being repaired and ready to go.

State Farm said it hasn’t been started.

Later, the Chase branch manager arranged a meeting for me to speak with one of her staff about a Home Equity line of credit.

Arriving for the appointment, i was ushered into an office with two people, not one. The other was a Wealth Management specialist. i told the branch manager i didn’t want a pitch.

And that’s exactly what they orchestrated.

World-class service is difficult to scale, even from some of the America’s most popular brands.




On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

This website is about our home health. To leave this site to read today’s post on my mental attitude website, click here.


By jeff noel

Retired Disney Institute Keynote Speaker and Prolific Blogger. Five daily, differently-themed personal blogs (about life's 5 big choices) on five interconnected sites.