Categories Fanatical The art of hospitality and earning five star, five diamonds Post author By jeff noel Post date August 22, 2015 5 Comments on The art of hospitality and earning five star, five diamonds All i can say to Megan is two things: Wow! Thank you. Next Blog Tags Four Seasons, honors, Resort By jeff noel Retired Disney Institute Keynote Speaker and Prolific Blogger. Five daily, differently-themed personal blogs (about life's 5 big choices) on five interconnected sites. View Archive → ← Organized to travel lean → It’s really hard to keep up at a conference 5 replies on “The art of hospitality and earning five star, five diamonds” That’s taking customer service to a whole new level! And for an organization like Four Seasons (or Disney), the employees intuitively key into these small opportunities. I heard someone in an upper management role say the other day, “We aren’t about making relationships. We have work to do.” But if you don’t seek out developing those relationships – even in the smallest of opportunities – the work won’t be there to do. You invest in the relationships, and the work becomes yours. Bob, it’s interesting to hear this. Why? Because on one hand, your organization is still in business, thus (loosely) supporting the leader’s thinking. On the other hand, it’s another conundrum for each individual deciding what to do and why. Do we do the things that aren’t supported and recognized? Do we risk getting behind in our work and getting a (unfavorable) ‘reputation’ with our peers/leaders? Would we think differently if we were in an upper management position with a different set of metrics (and pressure)? Are we willing to leave if it bothers us enough? Could we slowly and surely work quietly to change the senior leader’s (and the organization’s) mindset, even if it took years? Wow, sorry for the riff. You really got me thinking. Thank you for that. You are right, though. And it is mine to either change from the inside out or move to a find a place that appreciates it. Thanks for the thought-provoking “riff.” 🙂 Comments are closed.