Over-manage the same things others don’t

Disney Customer Service Keynote Speaker
Disney’s Cinderella Castle. One face is red with rage and the other is green with envy.


Yesterday, my birthday, was really cool because it included a trip to the bank to deposit a paycheck.

Over-manage the same things others either under-manage or ignore.

That is Disney’s business secret.

That is my personal secret.

The difference between under-managing and over-managing is what it takes to be world-class.

Confidence doesn’t fall from the sky. It’s built and reinforced, one thought, or one blog post, at a time.

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By jeff noel

Retired Disney Institute Keynote Speaker and Prolific Blogger. Five daily, differently-themed personal blogs (about life's 5 big choices) on five interconnected sites.