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Disney Creativity & Innovation book

The chain’s assumption is positive from left to right

Walt Disney World's Team Disney Building
You know the song…

 

Walt Disney World's Team Disney Building
Everyone knows the song.

 

This is so second nature to Disney Institute, yet it is so astonishing to literally every single organization i encountered from 1999-2014.

 

The Chain of Business Excellence is a chain reaction moving left to right.

 

Leaders –> Employees –> Customers –> Reputation –> Improvement

 

Leaders drive your internal service culture which drives your employee’s experience

 

Employees drive your external service culture which drives your customer’s experience

 

Customers drive intent to definitely return and definitely recommend

 

Reputation (Brand) drives growth

 

Improvement (Innovation) drives profitability

 

In the mid-1990’s Disney Parks Chairman Judson Green proved with hard data that great leadership and great business results are inextricably linked. From Judson’s vision of Performance Excellence, we added a 10th and 11th step to Harvard’s original.

 

Harvard’s Service-Profit Chain was the genesis for creating my own version above.

 

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This website is about our home health. To leave this site to read today’s post on my mental attitude website, click here.

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

By jeff noel

Retired Disney Institute Keynote Speaker and Prolific Blogger. Five daily, differently-themed personal blogs (about life's 5 big choices) on five different sites.

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