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Disney Creativity & Innovation book

Smile, it’s a nice reflection on you

Stumbled upon this angle last night.

Smile, it’s a nice reflection on you.

This is a mantra for Disney Call Center Cast Members. It’s also a mantra for all Guest-facing roles. Sound business wisdom for leaders and, well, everyone in an organization.

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By jeff noel

Retired Disney Institute Keynote Speaker and Prolific Blogger. Five daily, differently-themed personal blogs (about life's 5 big choices) on five different sites.