Cop or a parent

Village Inn at Apgar
Claudette’s team cleans room that all have the same view.


Claudette, the Housekeeping manager at the Village Inn at Apgar, and i spoke several times during my two-night stay. Complimented her on her leadership and attention to details.

She said her job is like being a cop and a parent.

That’s exactly how to explain leadership in a layperson’s terms.


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By jeff noel

Retired Disney Institute Keynote Speaker and Prolific Blogger. Five daily, differently-themed personal blogs (about life's 5 big choices) on five interconnected sites.