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Disney Creativity & Innovation book

It all comes down overnight

IllumiNations’ centerpiece, the revolving globe, hours before the 9:00 PM showtime. Photo: taken from our dinner table last night.

It all comes down overnight.

The Disney structure, processes, and reputation is legendary.

The pressure to uphold the Disney Way ebbs and flows every decade.

IllumiNations will “come down” (be removed) overnight.

Like Magic.

It was an incredible 20-year run.

Being able to change my evening plans on a dime yesterday to dine at Epcot and watch the final show is not lost on me.

i often pinch myself and ask, “Is this really happening?”

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Disney Creativity & Innovation book

Hey, look at me

Disney Customer Service Keynote Speakers
The story begins with a serious set of circumstances.

Hey, look at me.

The gist of what Facebook has proliferated.

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Categories
Disney Creativity & Innovation book

RIP Herb Kelleher

Disney's Grand Floridian Resort
Last night, heading home from dinner at Disney’s Grand Floridian Resort and Spa.

Inspired by this article…

20 Reasons Why Herb Kelleher Was One Of The Most Beloved Leaders Of Our Time

What you see in each bullet point is the author’s original attribute followed by (and separated with a -) my Disney-insight similarity. Herb was better than great because he did the basics brilliantly.

  1. Be interested – seek out Guest contact
  2. Be approachable – demonstrate appropriate body langauge at all times
  3. Look beyond titles and status – first name company, never go a day, or an hour, without your nametag
  4. Hire for attitude, train for success – we hire for attitude, not aptitude
  5. Put employees first, customers second – Cast first, the guest is always at the center of all we do
  6. Jettison tribalism and office politics – destroy silos, think ‘One Disney’
  7. Be yourself. Allow people to be themselves – everyone is a VIP, Very Individual Person
  8.  Be trustworthy – our (Disney’s) vision is to become the world’s most admired company
  9. Leave your ego at the door – great ideas can, and should, come from anywhere
  10. Be irreverent – balance timelessness with timeliness (maintain your heritage, and remember your heritage includes “impossible innovations’
  11. Be tough but not mean – aim for perfection, settle for excellence
  12. Don’t take yourself too seriously – Walt is famous for saying, laughter is no enemy to learning
  13. Spend time on what you value – actions speak louder than words
  14. Cultivate a warrior spirit – dog an idea until it’s done and done right (Walt)
  15.  Forget strategic planning – Guest Satisfaction Measurement (flipping the proverbial organizational pyramid upside down, allowing frontline Cast to change things that inhibit Guest and Cast Satisfaction)
  16. Managing the good times to protect the company in the bad times – balance the three-legged stool of Cast, Guest, and Business
  17. Be decisive, move with speed and agility – Walt said, “I believe in being an innovator.” Also, “80% and go”
  18. Culture is the boss – Michael Eisner said in 1984 when he became CEO, “The Disney Culture, and maintaining it, is my #1 priority.”
  19. Define the business as a cause – We create happiness (our Unifying Goal)
  20. Kelleher’s golden rule: it’s okay to break the rules – Walt said, “It’s kind of fun to do the impossible.”

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Categories
Disney Creativity & Innovation book

We know great creativity and innovation is a competitive advantage

Disney Innovation Speakers
Branded photo?

Any leader and any organization, in any industry, can architect world-class creativity and innovation using systems and processes they control. World-Class Creativity and Innovation is not reserved for special organizations that have secrets others don’t and never will have. Exceptional innovation is built with four fundamental blueprints. Jeff’s Disney Keynote will be interactive, fun, thought-provoking, and comes with a personal challenge for every participant.

You’ll learn the leader’s role in creating an environment where great ideas have no choice but to flourish. Everyone takes their cue from their leader.

Jeff reveals Disney’s brilliantly simplistic three-step framework for world-class innovation. There’s always a beginning, middle, and end to the life-cycle of any challenge or opportunity your organization will face. Simple awareness is key to thriving in turbulent times.

Every company must solve small, medium and large challenges. Challenges you see coming, and challenges you never see coming.

Near Jeff’s house is Walt Disney World, home to 78,000 Cast Members and 2,000 different job classifications. There’s one unwavering belief that permeates and epitomizes Walt Disney’s DNA. Be prepared to have your belief system challenged. You’ll be reminded that the road to excellence has no finish line.

Expect to be wowed. Expect to have fun. Expect to be enlightened. Expect to be put to task. You deserve it. C-ya real soon.

BIO:

Jeff Noel is a 30-year Walt Disney World Leadership veteran, two-time Disney Lifetime Achievement Award recipient, a published author, and highly-sought business advisor, helping Fortune 500 companies worldwide achieve greater success through a series of programs focusing on Jeff’s unique approach and architecture for World-Class Organizational Vibrancy. He has spent his life deconstructing and then reconstructed Disney’s DNA into clear, concise, and compelling business insights. Jeff not only helps you see remarkable opportunity, but he also engages you in wonderfully participatory ways so you actually “feel” his context-neutral insights – it’s the “feeling” of these insights (and the simple architecture) that will motivate, excite, and inspire you to create a future that’s better than now. Much better.

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Categories
Disney Creativity & Innovation book

The time for jeff noel’s If Disney Ran Your Life Podcast is now

Disney Meetings
From LinkedIn yesterday. We saw black, red and yellow a few posts back today. Very intentional.

Founder’s story – 2008-09 Disney layoff, 30 years 1st sentence.

Vision, mission, brand, customer.

(.think .differently)

The time for jeff noel’s If Disney Ran Your Life Podcast is now

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