20 Reasons Why Herb Kelleher Was One Of The Most Beloved Leaders Of Our Time
What you see in each bullet point is the author’s original attribute followed by (and separated with a -) my Disney-insight similarity. Herb was better than great because he did the basics brilliantly.
Be interested – seek out Guest contact
Be approachable – demonstrate appropriate body langauge at all times
Look beyond titles and status – first name company, never go a day, or an hour, without your nametag
Hire for attitude, train for success – we hire for attitude, not aptitude
Put employees first, customers second – Cast first, the guest is always at the center of all we do
Any leader and any organization, in any industry, can architect world-class creativity and innovation using systems and processes they control. World-Class Creativity and Innovation is not reserved for special organizations that have secrets others don’t and never will have. Exceptional innovation is built with four fundamental blueprints. Jeff’s Disney Keynote will be interactive, fun, thought-provoking, and comes with a personal challenge for every participant.
You’ll learn the leader’s role in creating an environment where great ideas have no choice but to flourish. Everyone takes their cue from their leader.
Jeff reveals Disney’s brilliantly simplistic three-step framework for world-class innovation. There’s always a beginning, middle, and end to the life-cycle of any challenge or opportunity your organization will face. Simple awareness is key to thriving in turbulent times.
Every company must solve small, medium and large challenges. Challenges you see coming, and challenges you never see coming.
Near Jeff’s house is Walt Disney World, home to 78,000 Cast Members and 2,000 different job classifications. There’s one unwavering belief that permeates and epitomizes Walt Disney’s DNA. Be prepared to have your belief system challenged. You’ll be reminded that the road to excellence has no finish line.
Expect to be wowed. Expect to have fun. Expect to be enlightened. Expect to be put to task. You deserve it. C-ya real soon.
Jeff Noel is a 30-year Walt Disney World Leadership veteran, two-time Disney Lifetime Achievement Award recipient, a published author, and highly-sought business advisor, helping Fortune 500 companies worldwide achieve greater success through a series of programs focusing on Jeff’s unique approach and architecture for World-Class Organizational Vibrancy. He has spent his life deconstructing and then reconstructed Disney’s DNA into clear, concise, and compelling business insights. Jeff not only helps you see remarkable opportunity, but he also engages you in wonderfully participatory ways so you actually “feel” his context-neutral insights – it’s the “feeling” of these insights (and the simple architecture) that will motivate, excite, and inspire you to create a future that’s better than now. Much better.
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