Last week at my weekly Apple One-To-One session, I forgot my mighty mouse. Called and emailed the Apple Store. Even went back the next day to double-double check. While Brooke was checking if it had been turned in to lost and found, I grabbed a new Apple Mouse from the rack, a much cooler (sick) version than the one from last year, just in case. Was almost hoping that no one turned it in so I would be “forced” to buy the sick mouse.
“Good news”, Brooke said no one had turned in the lost mouse. “Bad news”, her friend Erika had an extra, which was graciously offered to me at no charge. WOW!
The Apple Store at Millenia Mall continues to exceed expectations on all accounts. I left without that “sick” mouse, but with something better. A sense that excellent customer service is alive and well. But I’m not sure we can say the same thing for this young boy:
This is a Seth Godin blog post entitled, Arrogant. Rather than provide a link to it, it’s been copied and pasted, for your convenience. As you read it, try to findĀ “your fear” in Seth’s post? Take it away Seth:
ARROGANT
“This is a fear and a paradox of doing work that’s important.
A fear because so many of us are raised to avoid appearing arrogant. Being called arrogant is a terrible slur, it means that you’re not only a failure, but a poser as well.
It’s a paradox, though, because the confidence and attitude that goes with bringing a new idea into the world (“hey, listen to this,”) is a hair’s breadth away, or at least sometimes it feels that way, from being arrogant.
And so we keep our head down. Better, they say, to be invisible and non-contributing than risk being arrogant.
That feels like a selfish, cowardly cop out to me. Better, I think, to make a difference and run the risk of failing sometimes, of being made fun of, and yes, appearing arrogant. It’s far better than the alternative.”