Average Chain Of Excellence Is A Crying Shame

There’s no room for average business chain of excellence at Disney.

None.

Zero.

It’s a crying shame, isn’t it?

Because you’ll never know.

Never know what might have been.

Never know how effective your impact could have been.

Never lived up to the hopes your leaders had for you.

Never lived up to the hopes you had for yourself.

Satisfaction is dangerous.

They say only the mediocre are at their best every day.

The antidote is obvious.

Seek out timeless Organizational Vibrancy wisdom.

Embrace simple, profound, industry-neutral Cultural Vibrancy insights.

Begin today to rethink, reprioritize, and recommit your time and effort.

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This website is about our HOME. This is the fifth of five daily, differently-themed blog posts about: (1) mind, (2) body, (3) spirit, (4) work, (5) home. To return to Mid Life Celebration, the site about MIND, click here.

The Secret Shortcut To Business Excellence

Okay, ready for this?

Disney’s secret organizational vibrancy shortcut?

The long way is the shortcut.

Have said it before and will say it again, at Disney, it’s not the Magic that makes it work, it’s the work that makes it Magic.

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This website is about our HOME. This is the fifth of five daily, differently-themed blog posts about: (1) mind, (2) body, (3) spirit, (4) work, (5) home. To return to Mid Life Celebration, the site about MIND, click here.

Cultural Transformation Next Steps After Executive Engagement: (Two days With 19 Cultural Blueprints)

Traditional blueprint assignments:

Leaders: CEO, Human Resources, Labor Relations, Employee Relations; one of these four owns total responsibility.

Employees: HR & Marketing (Employment, Training & Development, Communications, Recognition)

Customers: CCO (Chief Customer Officer), HR (Orientation, OJT, Ongoing Training)

Reputation: HR (Training), Marketing & PR (Communications)

Improve: CEO, HR, Marketing

Notes:
We started with senior leadership because you are the most connected and experienced with the organization’s strategy. You know things no other levels know.

Recommend creating a corporate Historian (including video/photo library) to work with and assist all other areas to make key links and connections to the founder’s story, heritage & traditions, traits and behaviors, language and symbols, and shared values.

The most natural things to feel about uncharted territory: doubt, fear, anxiety, confusion, excitement, joy, relief, hope, motivation.

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This website is about our HOME. This is the fifth of five daily, differently-themed blog posts about: (1) mind, (2) body, (3) spirit, (4) work, (5) home. To return to Mid Life Celebration, the site about MIND, click here.

The Why of Chain Of Excellence

The Why of Disney’s Business Chain of Excellence

Why does Disney focus on the positive ripple effect driven by great leadership?

Here’s how easy the answer is, if you could only pick one of these two, which would you pick?

1. A team of good and very good leaders.
2. A team of excellent leaders.

Sometimes, the answer is that obvious.

Why does Disney focus on employee engagement?

Here’s how easy the answer is; if you could only pick one of these two, which would you pick?

1. An employee culture architected by design.
2. An employee culture that happens by default.

Sometimes, the answer is that obvious.

Why does Disney focus on delivering world-class customer service?

Here’s how easy the answer is; if you could only pick one of these two, which would you pick?

1. Consistently exceeding customer expectations at every touchpoint.
2. Focusing on meeting customer expectations and occasionally exceeding expectations.

Sometimes, the answer is that obvious.

Why does Disney focus on creating powerful and lasting emotional connections?

Here’s how easy the answer is; if you could only pick one of these two, which would you pick?

1. A legendary customer service culture reputation every employee believes is worth defending.
2. A customer service culture that can never seem to go from good to world-class.

Sometimes, the answer is that obvious.

Why does Disney focus on continuously improving it’s products and expanding it’s offerings?

Here’s how easy the answer is; if you could only pick one of these three, which would you pick?

1. Stay with the industry pack.
2. Lead the category.
3. Become the category.

Sometimes, the answer is that obvious.

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This website is about our HOME. This is the fifth of five daily, differently-themed blog posts about: (1) mind, (2) body, (3) spirit, (4) work, (5) home. To return to Mid Life Celebration, the site about MIND, click here.

Five World-Class Business Excellence Basics

Leaders

Employees

Customers

Reputation

Improvement

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This website is about our HOME. This is the fifth of five daily, differently-themed blog posts about: (1) mind, (2) body, (3) spirit, (4) work, (5) home. To return to Mid Life Celebration, the site about MIND, click here.